Common questions about BrightWing Vault, billing, and account access.
BrightWing Vault is a private, Canadian-hosted cloud platform that brings together storage, collaboration tools, and personal organization into one secure workspace.
Every account includes secure file storage, document collaboration, password vault, notes, calendars, project boards, forms, and more — all in one platform.
Your data is hosted in Canada, providing stronger privacy protections and control over your information.
Yes. You can start with a free account that includes 1 GB of storage and full access to the platform features for evaluation.
Yes. You can upgrade your plan at any time to increase storage and enable shared workspaces for families or teams.
Billing is handled securely through Stripe on a monthly subscription basis.
Yes. You can cancel your subscription at any time, and access continues until the end of your billing period.
Nextcloud Access & Login
Answers for signing in, using the temporary password, and resetting your cloud password.
Use the Owner Nextcloud Access section inside your Vault portal. It shows your Nextcloud login URL, username, and temporary password.
Your temporary password is shown in the Owner Nextcloud Access section in the Vault portal. It is not normally emailed.
Go to your Nextcloud login page and click Forgot password. Enter your username or email address and follow the reset instructions. If your temporary password is still visible in the Vault portal, you can also try signing in with that first.
No. Your Vault portal and your Nextcloud cloud account are separate systems. Vault manages your subscription and account settings, while Nextcloud is where your files, folders, and sharing tools live.
Common reasons include an incorrect username, an old temporary password, a new account still finishing provisioning, or needing to reset the password using Forgot password.
After your first sign-in, it is a good idea to change your password, review your account settings, and begin uploading or organizing your files.
Yes. You can use Nextcloud in your browser and, if desired, connect supported desktop or mobile apps for easier access and syncing.
Billing & Plans
Questions about subscriptions, upgrades, storage, seats, and billing.
Yes. You can upgrade or change your plan at any time from your Vault portal. Depending on the change, updates may take effect immediately or at the next billing cycle.
Log in to your Vault portal, open your account dashboard, choose the plan upgrade option, and confirm the new plan. Your available storage and account features will update automatically.
Yes. You can increase your storage at any time from the Vault portal. Additional storage is applied to your account after confirmation, and your monthly billing updates to reflect the change.
Yes. If your plan supports multiple users, such as Family or Business, you can add more members, increase seats, and manage user access from the Vault portal.
Yes. You can remove members or reduce seats from your account. Depending on the subscription change, billing adjustments may apply immediately or on the next billing cycle.
When you upgrade storage or seats, your account limits are updated and your billing is adjusted accordingly. Updated limits and usage are reflected in your dashboard.
Billing is handled securely through Stripe on a monthly subscription basis. Charges can include your base plan, additional storage, and any added seats.
In many cases, upgrades are prorated based on the remaining time in your billing cycle. Exact charge timing and calculations are handled automatically through Stripe.
You can manage payment methods, invoices, and billing history through the billing section of your Vault portal.
Your account remains active until the end of your billing period. After that, access may be limited and the account may move into a grace or scheduled removal state depending on your account status.
After cancellation, your data may remain available for a limited period before permanent removal. It is best to download any important data before canceling your service.
Vault Portal
Managing your account, users, storage, billing, and cloud access.
The Vault portal is your account control center. It is where you manage your subscription, billing, members, storage options, and access details for your BrightWing Vault account.
From the Vault portal, you can manage your subscription, plan upgrades, storage upgrades, billing details, seats, member accounts, and Nextcloud access information.
Yes. If your plan supports multiple users, you can add and manage additional members directly from the portal.
Yes. You can remove members from your account through the portal. Member access and related account limits update based on your account configuration and current provisioning state.
Yes. The portal allows you to add seats, reduce seats, and manage how many users your account can support, depending on your plan.
Yes. You can add more storage directly from the portal. Changes to storage limits are reflected in your account after confirmation.
Yes. The portal includes an Owner Nextcloud Access section where you can view your Nextcloud login URL, username, and temporary password when available.
The portal may show your temporary Nextcloud password, but password resets are normally done from the Nextcloud login page using Forgot password.
Yes. You can access billing tools through the portal to manage payment methods, invoices, subscription changes, and related billing actions.
Some changes appear immediately, while others may take a short time to finish processing. If a recent update does not appear right away, wait a few minutes and refresh the page.
No. The Vault portal is for account management, billing, and service controls. Nextcloud is the cloud workspace where your files, folders, and collaboration tools are stored.
Sharing & Storage
Using your cloud storage, sharing files, and managing space.
You can share files or folders directly from your cloud. Open the file or folder, click Share, and then choose whether to invite users directly or create a secure share link.
Yes. You can create secure share links for people outside your account. Depending on the sharing options available, you may also be able to set passwords, expiration dates, or access limits.
Shared folders allow multiple users to access and collaborate on the same files. Family and Business-style setups can use shared workspaces so members can upload, edit, and organize content together.
Storage is managed based on your plan and any storage upgrades on the account. Your total available space can include plan storage, add-on storage, and shared workspace allocation where applicable.
If you reach your storage limit, uploads or syncing may stop until space is freed or more storage is added. You can upgrade storage at any time from your Vault portal.
Yes. You can create folders, move files, rename items, and organize your content in the way that works best for you.
Yes. You can access your files from a web browser, phone, tablet, or computer. Supported apps can also help keep files available across devices.
Yes. Sharing can include secure links, access controls, optional passwords, and encrypted connections to help protect your files.
Support
Getting help when you need it.
You can contact support through the support page or by using the contact options provided in your account.
Include your account email, a clear description of the issue, any error message you saw, and screenshots if available. That helps speed up troubleshooting.
Support can help with login or access issues, billing questions, account management, storage problems, and general platform questions.
First try refreshing the page, signing out and back in, or trying a different browser or device. If the problem continues, contact support with the details.
This FAQ is a good starting point for common questions about account setup, billing, storage, sharing, and login issues.